Karaoke Social — Privacy Policy

Last updated: 2026-10-22

This Privacy Policy explains what information Karaoke Social ("the App", "we", "our") collects, how we use it, who can see it, and the choices you have. It covers the Karaoke Social app for iOS and Android and the karaokesocial.app website. The App is operated by AjaVision LLC, a Washington limited liability company (the "Company").

If you have questions about this policy, contact us at privacy@karaokesocial.app.

The short version: we collect what you give us and what the App needs to work, including your location while you're at a karaoke venue. We don't sell your data, show ads, use advertising or marketing trackers, or use your data to train AI. We share data only with the service providers that run the App, listed in section 6.

1. Information you provide

• Account: email address and password. Passwords are hashed by our authentication provider and never stored in plain text. When you sign up you also confirm you are 18 or older and accept the Terms; we record which version of the Terms you accepted and when.
• Profile: full name, stage name, bio, profile photo, favorite genres, vocal range, whether you're a KJ, and optional tip handles (Venmo, Cash App, PayPal).
• Postal code (optional): we look it up to get a general area, such as "Clark County, WA", which is shown on your profile, and the center point of that postal code, which we use to find competitions near your home. Your postal code and that point are never shown to other users.
• Posts and comments: text, photos, YouTube links, mentions and reactions.
• Performances: video recordings you make in the App, the song and artist, an optional public description, and whether the performance is public or private.
• Karaoke Diary: your private notes on performances and the performances you log by hand. Only you can see your Diary; it isn't visible to other users or to our admins.
• Ratings you give singers, KJs, venues and performances, and any comments on them.
• Messages: direct and group messages, venue chat, and messages with a KJ.
• Song requests you send to a KJ (song, pitch and note), song bookmarks and favorite venues.
• KJ information (optional): the system you run and the venues you claim, your schedules and song catalogs.
• Venue submissions: venues you add or corrections you suggest.
• Reports, feedback and support: reports you file about content or users, feature suggestions and bug reports (including any screenshots or videos you attach), and messages you send us.
• Invitations: if you invite someone to a competition by email, we store their email address to send the invitation.

2. Location

Karaoke Social is built around being at a venue, so it uses your device's location. You can turn location off at any time in your device settings; features that depend on it will stop working.

• Finding venues. When you use the map, the venue list or the leaderboard, the App reads your location to show what's near you. To pre-fill your region on the leaderboard, the App sends a rough version of your location (rounded to about 1 km) to Google to look up the city and region.
• Being at a venue. When your location shows you're inside a karaoke venue, the App checks you in there automatically (if venues overlap, it asks which one). While you're checked in, the App keeps checking your location in the background, about once a minute, even when the App is closed or your phone restarts, so you stay in the venue chat while your phone is in your pocket. These locations go only to our own servers. We keep only your most recent one, and only while you're there, plus diagnostic logs of the background tracking that are deleted after 14 days. On Android a notification shows while this is running. It stops when you leave the venue or sign out. To allow this, the App asks for "Always" (background) location permission.
• Venue history. We keep a record of the venues you've been checked in to and when (not your coordinates), which powers your Heat Map, attendance and stats. Only you can see your own visit history.
• Improving venue locations. Location readings taken while you're near a venue are used to correct where venues sit on the map. These readings are deleted after 30 days.
• Posts, comments and performances. When you post, comment or record, we store where you were. That location is never shown to other users or sent to their devices. A post or performance made at a venue shows the venue's name. We use post locations, rounded to about 1 km, only to decide which posts appear in Local feeds.

3. Who can see what

• Your public profile: stage name, full name (see Display Full Name in section 5), photo, bio, general area, favorite genres, vocal range, tip handles you've added, ratings you've received, karma, badges and stats. Other users can see this. If you're a KJ, your stage name, schedule and song catalog also appear on our web songbook.
• Posts, comments, public performances and ratings are visible to other users. Private performances and your Diary are visible only to you.
• Where you are:
  • Your accepted friends can see which venue you're at, wherever they are.
  • People checked in to the same venue can see you in the venue's "who's here" list and chat. The venue chat shows when you join and leave.
  • The KJ running the show at that venue sees that you're there and is notified when you arrive.
  • Anyone can see how many people are at a venue, but not who.
• Messages are visible to the people in the conversation. We don't read your messages, except a message someone reports (section 4) or where the law requires it.
• Song requests are visible to you and the KJ you sent them to. While you're in a KJ's queue, your stage name and the song can appear in the venue's public queue.
• Our admins can see account details (including email address and membership status), reports and venue-presence information when needed to run and moderate the App.

4. How we use your information

• To provide the App: accounts, profiles, ratings, posts, messages, venue chat, song requests, performances, competitions and memberships.
• To show you nearby venues, local posts, live activity and leaderboards.
• To notify you about activity that involves you. Push notifications include a short preview, such as the sender's name and the start of a message.
• To keep the App safe: moderating reported content, preventing spam and abuse, and enforcing our Terms. When you report a message, a copy of it goes to our moderators, who can't otherwise read chats. That copy is kept until a moderator closes the report.
• To fix problems, using crash reports and diagnostic data.
• To comply with the law.

We don't use your information for advertising, we don't sell it, and we don't use it to train AI models.

5. Your privacy controls

• Display Full Name: when off, your full name isn't shown on your profile page.
• Show Ratings on Profile: when off, other people don't see the rating next to your name on your profile.
• Public or private performances: choose for each performance whether it's published or kept in your Diary only.
• Block users: blocked users can't message you, and blocking removes them as a friend, so they no longer see which venue you're at.
• Notifications: turn each kind on or off in Settings → Notifications, or turn them off in your device settings.
• Location, camera, microphone and photos: managed in your device settings. Camera and microphone are used only while you record. Photo access is used only when you pick a photo or save a recording to your phone.

6. Service providers we share data with

We share information only with the companies that run parts of the App for us, and only what each needs:

• Supabase, Inc.: database, sign-in, file storage (profile photos, post photos and message attachments) and server functions. Holds your account and everything in sections 1 and 2.
• Cloudflare, Inc. (R2 storage): stores performance videos and their thumbnails.
• Functional Software, Inc. (Sentry): receives crash reports and error details, including device model, operating system and App version. We don't attach your name or email.
• Resend: sends our emails (sign-up confirmation, password reset, invitations).
• RevenueCat, Inc.: manages memberships and in-app purchases, identified by your account ID.
• Apple Inc. and Google LLC: process in-app purchases through the App Store and Google Play, and deliver push notifications.
• Expo (650 Industries, Inc.): relays push notifications to Apple and Google and delivers App updates.
• Mapbox, Inc.: provides the map. Your device loads map tiles from Mapbox.
• Google LLC: looks up postal codes and addresses (Geocoding), rough locations for leaderboard regions, and nearby businesses when you add a venue (Places); hosts this website (Firebase Hosting).
• YouTube (Google LLC): when a post includes a YouTube link, your device loads the preview and video from YouTube.

Each provider processes data only to provide its service to us and under its own privacy and security commitments. We may also disclose information if the law requires it (for example, a valid subpoena) or to protect the rights, property or safety of our users or the public.

7. Our website

When someone opens an invitation link to the App, we record a one-way hash of their IP address (we don't keep the address itself), their browser type and the referring page, to count visits. If you join our tester list on the website, we keep the email address and platform you enter. If you send a song request through a KJ's web songbook as a guest, we keep the name you enter with the request.

8. Data retention and deletion

We keep your information while your account is active. You can delete individual posts, comments, performances and messages at any time.

If your Star membership ends, the recordings in your Karaoke Diary may be deleted, no sooner than 30 days after we notify you in the App, by push notification and by email. You can save them to your device until then.

You can delete your account from Profile → (…) → Settings → Delete Account, or on our Delete Account page. Your account is hidden from other users immediately. For 14 days you can recover it by signing back in. After that it is permanently deleted, including your profile, photos, posts, performances and their videos, messages, ratings you gave and received (and their effect on scores), your Diary, friends, location and visit history, song requests and bookmarks, memberships and push tokens.

A few things stay after deletion:

• Comments you wrote stay in their conversations as "[deleted]", with your name and words removed.
• Performances you recorded of other singers belong to those singers and stay on their profiles, without your name.
• Performances logged by a KJ's karaoke player stay in the KJ's records without your name.
• Copies of messages that someone reported stay until a moderator closes the report.
• Screenshots or videos you attached to a bug report or feature suggestion.
• If we ever gave you a complimentary membership, our record of that grant (including your name and email) is kept for our accounts.
• Copies in routine backups are deleted as our providers' standard backup windows roll over.

Background-location diagnostic logs are kept for up to 14 days, and location readings used to improve venue positions for 30 days. See also our Data Retention Policy.

9. Children

You must be at least 18 to use the App. We don't knowingly collect information from anyone under 18. If you believe someone under 18 has an account, contact us at privacy@karaokesocial.app and we will delete it.

10. Security

We use industry-standard measures to protect your information, including encryption in transit (TLS), encryption at rest by our providers, and database rules that limit each user to the data they're allowed to see. No system is perfectly secure; if you become aware of a security issue, contact us.

11. International users

The App is operated from the United States. By using it, you consent to your information being transferred to and processed in the United States and the other countries where our service providers operate.

12. Your rights

Depending on where you live (for example California, the EU or the UK), you may have the right to access, correct, delete or receive a copy of your personal information, and to object to certain uses of it. Most of this you can do in the App (Profile Edit, Settings → Privacy, Delete Account). To request a copy of your data or exercise any other right, email privacy@karaokesocial.app; we respond within 30 days. We don't sell or share personal information for cross-context behavioral advertising, and we don't use sensitive personal information to infer things about you. We won't treat you differently for exercising your rights.

13. Changes to this policy

We will update this policy as the App changes. The "Last updated" date at the top shows the latest version. We will announce material changes inside the App.

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